Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@arable.co.za. Please note that returns will need to be sent to the following address: [23 Conradie Crescent, Asla Park, Strand, Western Cape, 7140] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@arable.co.za.

Arable Grow Returns Policy

At Arable Grow, we strive to ensure customer satisfaction with every purchase. If you're not fully satisfied, please review our returns policy below to understand your options.

1. Fresh Produce

We take great care in delivering fresh, high-quality produce. If you encounter an issue, you may request a replacement within 12 hours of delivery for the following reasons:

  • Incorrect Crops Delivered: If you receive the wrong items, please notify us immediately.
  • Quality Concerns: If the crops are of unacceptable quality (subject to review), we will address the issue promptly.
  • Wilted Crops: Replacement is valid if crops arrive wilted due to transit. However, this is voided if storage instructions were not followed.
  • Compromised Packaging: If the packaging is damaged and has impacted the quality of the produce.

Note: Fresh produce items will not be returned but will be replaced where valid.

Please ensure the produce is stored appropriately until the replacement is reviewed and processed.

2. Technology Products

Our technology products are eligible for return within 14 days of delivery. The following conditions apply:

  • Return Costs: Customers are responsible for return courier costs, which will be refunded upon confirmation of a valid return.
  • Packaging: Items must be returned in their original packaging, unused, and in the same condition as delivered.
  • Faulty or Damaged Items: If the product is defective or damaged upon arrival, notify us immediately for resolution.

3. Restock Items

We accept returns for restock items, such as seeds, grow mediums, and nutrients, under the following conditions:

  • Damaged Items: If the item arrives damaged, contact us immediately for review.
  • Quality Concerns: Returns for quality issues are subject to review and assessment.
  • Incorrect Items: If you receive items that differ from your order, we will arrange a replacement or refund.

General Returns Process

  1. Initiating a Return: Contact our support team via email or phone within the specified timeframes. Please include your order number, proof of purchase, and details of the issue.
  2. Inspection and Approval: Returned items will be inspected upon arrival. We will notify you of the approval or rejection of your return.
  3. Refunds: Approved returns will be refunded to your original payment method within 7–10 business days.
  4. Exchanges: If you prefer, we may offer an exchange instead of a refund, depending on stock availability.

Non-Returnable Items

  • Custom orders or bespoke products are not eligible for return unless defective.
  • Opened or partially used restock items (unless quality or damage concerns are proven valid).
  • Fresh produce returns outside the 12-hour window.

We are committed to providing excellent service and ensuring your experience with Arable Grow is positive. For further questions about our returns policy, feel free to reach out to our support team.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@arable.co.za.