Shipping policy

Arable Grow Shipping Policy

At Arable Grow, we are committed to delivering your orders efficiently and securely. Please review our shipping policy to understand how we handle deliveries.

1. Shipping Areas

  • We currently deliver across South Africa and the UK.
  • For remote or outlying areas, additional delivery time and charges may apply. Our team will notify you if this is the case.

2. Processing Times

  • Fresh Produce in stock: Orders are typically processed within 1 business day
  • Technology Products and Restock Items: Orders are typically processed within 1–3 business days.
  • Pre-Orders and Made-to-Order Items: These items have a lead time dependent on the specific crop's grow period. Estimated timelines will be provided at the time of order placement.
  • We do not process or ship orders on weekends or public holidays.

3. Delivery Times

  • Fresh Produce in stock: Delivery occurs within 24 hours of order processing to ensure freshness.
  • Technology Products and Restock Items: Delivery times vary based on location but typically range from 3–8 business days.
  • Pre-Orders and Made-to-Order Items: Delivery timelines will be communicated based on the grow period of the crop and may vary.
  • For any delays beyond the estimated timeframe, our team will keep you informed.

4. Shipping Costs

  • Shipping charges depend on the size and weight of your order, as well as your location. These costs will be calculated and displayed at checkout.

5. Packaging

  • Fresh produce is packaged securely to maintain quality and freshness during transit. Please ensure you unpack and store the produce promptly upon delivery.
  • Technology products and restock items are packaged to ensure safe delivery.

6. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with tracking details (if applicable).
  • For fresh produce orders, real-time tracking may not be available, but delivery updates will be provided via WhatssApp.

7. Failed Deliveries

  • If a delivery attempt is unsuccessful due to incorrect address information or inability to reach you, our team will contact you to arrange a redelivery. Additional charges may apply.
  • Please ensure that someone is available to receive the order for fresh produce deliveries, as we cannot be responsible for spoilage due to failed delivery attempts.

8. International Shipping

  • International orders may be subject to customs duties, taxes, and additional fees, which are the responsibility of the customer. Delivery times for international shipments vary.

9. Damaged or Lost Shipments

  • If your order arrives damaged or is lost during transit, please notify us within 48 hours of delivery. For damaged items, provide photos of the packaging and product to help us resolve the issue promptly.

We aim to make your shopping experience smooth and hassle-free. If you have any questions or need assistance with your order, don’t hesitate to contact our support team at hello@arable.co.za.